Your privacy matters as much as your shopping experience.

We collect information you provide when you create an account, place an order, use a promotion, contact us, or interact with our store.

• Name, email address, account details, and order history.
• Shipping address, phone number, and delivery details collected at checkout.
• Cart activity, saved carts, coupon usage, and customer support messages.
• Technical information such as device type, browser, pages viewed, referral source, and approximate location data.

We use customer information to operate BeautyVivo, fulfil orders, improve the store, provide support, and protect our customers and business.

• Process payments, orders, shipping, returns, and refunds.
• Maintain customer accounts, saved carts, order history, and support records.
• Send order updates, service notices, and support responses.
• Apply promotions, validate coupon eligibility, and prevent coupon misuse or fraud.
• Improve website performance, product selection, and customer experience.

Payments are processed securely through third-party payment providers such as Stripe. BeautyVivo does not store full card numbers or full payment credentials on our servers.

Payment providers may collect and process payment information according to their own privacy, security, and compliance practices.

BeautyVivo may use cookies and similar technologies to keep you signed in, remember your cart, understand website usage, improve performance, and support analytics or marketing.

You can adjust cookie settings through your browser. Some features, including account sessions and cart persistence, may not work properly if cookies are disabled.

If you subscribe, create an account, or opt in to updates, we may send beauty edits, product highlights, cart reminders, launch announcements, or special offers where permitted.

You can unsubscribe from marketing emails at any time. We may still send transactional messages such as order confirmations, delivery updates, account notices, or support replies.

We share information only when needed to operate the store, fulfil orders, process payments, provide services, comply with legal obligations, or protect BeautyVivo and our customers.

• Payment processors and fraud-prevention providers.
• Shipping, fulfilment, supplier, and courier partners.
• Technology providers supporting hosting, analytics, email, and customer service.
• Authorities or third parties when required by law or necessary to protect against misuse.

Depending on your location, you may have rights to access, correct, delete, restrict, or request a copy of your personal information.

To make a privacy request, contact support@beautyvivo.com using the email linked to your BeautyVivo account or order. We may need to verify your identity before completing the request.

We keep information only as long as reasonably needed for orders, customer support, legal, tax, security, fraud-prevention, and business purposes.

We use reasonable safeguards to protect information, but no online service is completely risk-free. Please keep your password secure and contact us if you believe your account has been accessed without permission.