Customer Care
Here to help you shop beautifully.
Questions about an order, product, delivery, return, or account? Send us the details and we’ll help you find the clearest next step.
Before you reach out
For order support, include your order number, email address used at checkout, and a short description of what you need help with.
For damaged or incorrect items, include clear photos of the product, packaging, and shipping label so we can review it quickly.
For delivery questions, check your tracking link first. Tracking may take 24–72 hours to update after dispatch.
Order support
Need help with an order, delivery update, address issue, or checkout question?
Email support →
Returns & refunds
Start with our returns policy, then email us with your order number and photos if needed.
Read policy →
Product questions
Unsure about a product, routine, or suitability? Send us the product name and your question.
Ask a question →
Response times
We aim to respond within 1–2 business days. Our customer care hours are Monday–Friday, 9am–5pm. During launches, promotions, holidays, or high-volume periods, replies may take a little longer.