Frequently asked questions

After checkout, you’ll see an order confirmation page and receive an order email when available. If you created an account, your order history will appear once the payment is captured.

Contact us as soon as possible. We’ll do our best to help, but changes may not be possible once an order has started processing or has been dispatched.

Available shipping destinations are shown at checkout. Shipping options may vary by destination, product availability, fulfilment partners, and active shipping settings.

Orders are typically processed within 1–3 business days after payment is confirmed. Processing may take longer during launches, promotions, holidays, or high-volume periods.

Return requests must be submitted within 14 days of delivery. Items must be unused, unopened, undamaged, and in original packaging unless they arrived damaged, defective, or incorrect.

For hygiene and safety reasons, opened, used, tested, or unsealed beauty, skincare, cosmetic, and personal-care items cannot be returned unless they arrived damaged, defective, or incorrect.

Payments are processed securely through third-party payment providers such as Stripe. BeautyVivo does not store full card numbers or full payment credentials on our servers.

Currency and payment options are shown at checkout. Your bank or payment provider may apply conversion fees depending on your location and card settings.

When tracking is available, you’ll receive tracking details by email after dispatch. Tracking can take 24–72 hours to update after the parcel enters the courier network.

Tracking may pause during courier handoffs, customs processing, or local depot transfers. If it has not updated for several days, contact us and we’ll help review the status.

Promo codes may have eligibility rules such as minimum order values, expiry dates, login requirements, customer limits, or product/cart restrictions. Eligible discounts are applied securely during checkout.

The code may be expired, already used, below the minimum order value, linked to a different account, or not eligible for the current cart. Check the offer terms or contact customer care for help.

Some checkout and promotional features may work best with an account. Creating an account helps you view order history, save cart activity, and access eligible customer offers.

If your order is linked to your account email, it will appear in your BeautyVivo account after payment is captured and the order is created.

BeautyVivo focuses on curated beauty, skincare, and self-care items with attention to presentation, supplier details, fulfilment viability, and customer experience.

Yes. Always read product labels, instructions, and warnings before use. If you have allergies, sensitivities, medical conditions, or are unsure whether a product is suitable, consult a qualified professional.